App Support

Need help with Kids Nutrition: Parent Guide? The app is also listed as How to feed your family smart.

Tell us what happened

Include your app version, whether you use iPhone or Android, and a short description of the problem. A screenshot can help. If available, include the Account ID shown in Profile. Do not send passwords, sign-in tokens, payment card details or identifying information about your children.

Articles and avocado credits

Use Claim in Profile to collect your daily avocado credit. The next bonus becomes available 24 hours after your previous claim. Unlocking an article spends the credits shown in the app and keeps that article available to the same app account. Saving an article does not unlock it.

If a purchase completed but your credits or article access did not appear, contact us before purchasing again. Tell us the product and approximate purchase time. Do not send payment card details.

Subscriptions

An active subscription opens all articles. If access is missing, use Restore subscription when it is available in Profile, or contact us. Version 2.0 does not offer automatic transfer of your app account to another device.

Manage cancellation and billing through the store where you subscribed: Apple subscriptions or Google Play subscriptions. Deleting the app or its account does not cancel a subscription. Refund requests are handled by the store.

Your account

Version 2.0 uses a guest account without Apple or Google sign-in. Saved articles, avocado credits and unlocked articles belong to that account. Access may be lost if you change devices or lose the account. Contact us if you need help.

You can request account deletion from Profile or follow our account deletion instructions.